Effective Date: 01 Nov 2025
This Privacy Policy explains how ClanMe (referred to as "ClanMe," "we," "us," or "our"), a Singapore-based AI software company, collects, uses, discloses, and protects your personal data when you use our website, products, and services.
We are committed to complying with the Personal Data Protection Act (PDPA) of Singapore and other applicable data privacy laws.
1. Data We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data"). The types of Personal Data we collect depend on how you interact with our website, products, and services.
A. Information You Provide Directly
- Contact/Inquiry Data: When you use the Contact Us form, we collect your full name, email address, and message contents.
- Account/Service Data: When you sign up for or use our AI-powered SaaS platforms or IT services, we may collect business contact information, login credentials (password hashes), billing information, and platform-processed data as described in client agreements.
B. Information Collected Automatically
- Usage Data: IP address, browser type, operating system, pages viewed, time spent, and referring URL.
- Device Data: Device identifiers and related technical information.
- Cookies and Tracking Technologies: Used for necessary site functionality and experience improvement. See Section 5.
2. How We Use Your Personal Data
- Service Delivery: To provide, operate, and maintain SaaS platforms and IT services (contract performance).
- Communication: To respond to inquiries, provide support, and send service or security updates (legitimate interest).
- Marketing: To share promotional information where permitted (consent or legitimate interest).
- Improvement: To analyze usage and improve products and services (legitimate interest).
- Security and Legal: To protect platforms, prevent fraud, enforce terms, and meet legal obligations.
3. How We Share Your Personal Data
- Service Providers: Hosting, cloud, payment, and similar processors under contractual restrictions.
- Your Organization: When you use services under an employer or organization agreement.
- Legal Compliance and Protection: When required by law or to protect rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or asset sale.
4. International Data Transfers
As a Singapore-based company, we may store and process data on servers outside Singapore. When transferring Personal Data, we take measures to ensure adequate protection, such as Standard Contractual Clauses or other recognized mechanisms.
5. Cookies Policy
We may use cookies for:
- Strictly Necessary Cookies: Essential site operation.
- Analytics/Performance Cookies: Understanding site usage.
- Functionality Cookies: Recognizing returning visitors and personalizing content.
You can manage cookie preferences through browser settings. Disabling necessary cookies may affect site functionality.
6. Data Security and Retention
Security: We implement appropriate technical and organizational measures, including encryption, access controls, and security reviews.
Retention: We retain Personal Data only as long as necessary for the purposes collected, including legal, accounting, or reporting requirements.
7. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, withdraw consent, or request erasure of your Personal Data. To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website or services may link to third-party sites. We are not responsible for their privacy practices or content.
9. Changes to This Privacy Policy
We may update this policy from time to time. The revised policy will be posted on this page with an updated effective date.
10. Contact Information
If you have questions about this Privacy Policy or our data practices, contact our Data Protection Officer:
ClanMe Pte Ltd
Email: info@clanme.com